Do I need to print and present my voucher on the day of the tour?

Yes, the paper voucher is the only recognized and valid document to use the service.

Can I cancel or change my reservation?

Any changes and/or cancellations that are requested follow our Terms and Conditions . We invite you to check out here if your case is among one of those for which it is possible to apply changes or cancellations.

Who can I contact for information or assistance on the day of the tour?

The voucher contains specific information about the service booked, including an emergency number to contact in case of need. If you need further assistance, you can contact us by filling in the specific form : we will reply as soon as possible to provide you with all the assistance that you require!

What should I do if I cannot find the starting point of the tour?

The starting point of the tour is clearly described and indicated on a map both online (in the tour section) and on the voucher and we advise to find in good time the route to reach it in order to arrive on time to the appointment. The guides cannot wait for those who are late out of respect for the other participants. If you have any doubts about how to get to the meeting point and were in difficulty once arrived in Venice, contact us immediately via our form and we will do our best to help you. Please note that we cannot be held responsible if you cannot reach in time the starting point of the tour and therefore any claims for this reason will not be accepted. If the same tour is available at other times or days, you can take part with the same unused voucher provided you have first notified us of the problem via this form and the tour is not fully booked. In case you need assistance on the spot, please contact the emergency number indicated on the voucher or provided at the time of booking.

What should I do if I could not download the voucher after booking?

Voucher and invoice can be downloaded directly from on the confirmation page that will appear at the end of the booking process. They will both be sent also by mail to the address indicated at the time of booking. If you are not able to download the voucher from your confirmation page and you have not received it by mail, please report the problem immediately by filling in our dedicated form and we will reply as soon as we can by sending the documents again.

Are there discounts?

Some tours include discounts for children. For additional discounts, read the Prices section on the Info & Map tab in the tour page.

I could not find the answer I was looking for. How can I contact you?

Please contact us by filling in our special form. We will reply to you as soon as possible!

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