FREQUENTLY ASKED QUESTIONS
Do I need to print and present my voucher on the day of the tour?
The voucher is the only valid document and you can present it to our staff either on a paper copy or on a mobile device (smartphones, tablets or other devices) according to instructions specified on it.
Can I cancel or change my reservation?
Any changes and/or cancellations that are requested follow the terms and conditions specified in our Contract Terms or in the product page itstelf if different terms and conditions are applied. We invite you to check out here if your case is among one of those for which it is possible to apply changes or cancellations.
Who can I contact for information or assistance on the day of the tour?
The voucher contains specific information about the service booked, including an emergency number to contact in case of need. If you need further assistance, you can contact us by filling in the specific form : we will reply as soon as possible to provide you with all the assistance that you require!
What should I do if I cannot find the starting point of the tour?
Tours with fixed departure point: the meeting point of the tour is clearly described and indicated on a map both online (in the tour section) and on the voucher and we advise to find in good time the route to reach it in order to arrive on time to the appointment. Moreover, please bear in mind that if you booked a collective tour, the guides cannot wait for those who are late out of respect for the other participants therefore if you have any doubts about how to get to the meeting point and were in difficulty once arrived in Venice, contact us immediately via our form and we will do our best to help you.
Private tours with departure point to be agreed: for these tours you will receive all the information upon reservation made, including an emergency phone number to contact in case of problem on the day of the tour.
In no case may Insidecom be held responsible if you cannot reach in time the starting point of the tour and therefore any claims for this reason will not be accepted. If the same tour is available at other times or days, you can take part with the same unused voucher provided you have first notified us of the problem via this form and the tour is not fully booked. In case you need assistance on the spot, please contact the emergency number indicated on the voucher or provided at the time of booking.
What should I do if I could not download the voucher after booking?
Voucher and invoice can be downloaded directly from venetoinside.com on the confirmation page that will appear at the end of the booking process. They will both be sent also by mail to the address indicated at the time of booking. If you are not able to download the voucher from your confirmation page and if you have not even received it via mail, you can dowload it on your own at the following link: you just need a valid payment order number (e.g.: PYMVD17-54…) or dossier number (e.g.: VD17-54…), and the email address used for your bookings.
Are there discounts?
Some tours include discounts for children. For additional discounts, read the Prices section on the Info & Map tab in the tour page.
I could not find the answer I was looking for. How can I contact you?
Please contact us by filling in our special form. We will reply to you as soon as possible!