FREQUENTLY ASKED QUESTIONS
Can I cancel or change my booking?
After making the payment you cannot cancel or change your reservation as set out in our General Terms and Conditions.
Can I get a refund if I don't attend the visit?
No, bookings are non-refundable under any circumstances, as stated in our Terms and Conditions
Do I need to print and present your voucher on the day of the visit?
Yes, the voucher in paper form is the only recognized and valid document to use the service.
Can I access the museum/s directly with the voucher?
No, you must present the voucher at the ticket office (in the case of the Museum Pass or St. Mark's Square Museums, at the ticket office of the first museum you decide to visit) so that it is converted into an entrance ticket.
What is the validity time of the Museum Pass?
The Museum Pass is valid for 6 months. You can use the ticket for 6 months, starting from the actual collection of the ticket at one of the museums included in the circuit of the Museum Pass.
What is the validity time of the St. Mark's Square Museums ticket?
The validity of the St. Mark's Square Museums ticket is 3 months. You can use the ticket for 3 months, starting from actual collection of the ticket at the ticket office of Doge's Palace and the Museo Correr.
What museums can I visit with the Museum Pass?
The Museum Pass includes 1 admission to the permanent collections of the following museums: St Mark's Square (Doge's Palace and additional entry into the Correr Museum, National Archaeological Museum and Monumental Rooms of the National St Mark's Library); Ca' Rezzonico - Museum of the Eighteenth-Century in Venice; Carlo Goldoni's House; Palazzo Mocenigo Museum and Study Centre for the History of Textiles and Costumes; Ca' Pesaro - International Gallery of Modern Art and Museum of Oriental Art; Museum of Natural History; Glass Museum in Murano and the Lace Museum in Burano.
What museums can I visit with the ticket of the St. Mark's Square Museums?
The ticket for the St. Mark's Square Museums includes 1 admission to the permanent collections of the following museums: Doge's Palace; additional entry into the Correr Museum, National Archaeological Museum and Monumental Rooms of the National St Mark's Library.
Does the ticket purchased online have an additional cost compared to buying the same ticket at the ticket office?
Ticket prices listed on venetoinside.com include a booking fee of €1.
Are there any discounts?
There are discounts for children aged 6 to 14 years old, while there is not charge for children from 0 to 5 years old.
What should I do if I was not able to download the voucher after booking?
Voucher and invoice can be downloaded directly on venetoinside.com on the confirmation page that will appear at the end of the booking process. They will both be sent also by mail to the address indicated at the time of booking. If you are not able to download the voucher from your confirmation page and if you have not even received it via mail, you can dowload it on your own at the following link: you just need a valid payment order number (e.g.: PYMVD17-54…) or dossier number (e.g.: VD17-54…), and the email address used for your bookings.
I could not find the answer I was looking for. How can I contact you?
Please contact us by filling in our special form. We will reply to you as soon as possible!