REVIEWS
WHAT TRAVELLERS ARE SAYING ABOUT venetoinside.com SERVICES...
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Reviews on venetoinside.com are exclusively from travellers who have actually booked a service through the portal and wanted to share their opinion following our request by mail or spontaneously. The reviews only come from those who have experienced the service firsthand and this is guaranteed by the fact that we only accept reviews associated with a unique booking reference number corresponding to a reservation.
164 Reviews for: Venice Public Transport Travel Cards
Susan
June 2017
Mature couple
UNITED STATES
Reviewed on 26 Jun `17 - Booking No. 1747405 - Service sold by a Distribution Partner of Insidecom srl
'Excellent value for the money'
Ticket
72 hour Tourist travel card ACTV+ Airport transfer bus return
Excellent value for the money. So glad we purchased travel card before travel. Everything went smoothly once we found the machine to print our tickets. Be sure to bring your pin!
.
April 2017
Mature couple
BELGIUM
Reviewed on 23 Jun `17 - Booking No. 1723298
'.'
Ticket
7 day Tourist travel card ACTV + Airport transfer bus return
there is a difference how to get to the city of venice by bus or by boat: this should be mentioned while ordering the tickets
Leseratte
June 2017
Family with children
UNITED STATES
Reviewed on 21 Jun `17 - Booking No. 1768650
'Vaporetto ticket'
Ticket
48 hour Tourist travel card ACTV
It was easy to book. The difficult part was figuring out where to let it out of the machine. The person at the vaporetto ticket counter didn't know and was going to send me to the train station. I saw the machines next to the vaporetto counter and tried them out and voila, the tickets. Remember to hold the tickets up to the machine to scan the ticket code every time you use the vaporetto.
Strenghts
Easy to use and convenient
Weaknesses
The lack of knowledge of the vaporetto ticket sales person at the counter.
Reply by venetoinside.com Staff
Dear Leseratte,
thank you for your feedback! Unfortunately the staff on duty at the ticket offices are not always helpful towards tourists… For this reasons we try to provide our customers with detailed instructions both online and on the voucher, on which you can also find a list of the automatic ticket machines enabled to convert the PNR into a physical ticket. We regret this was not clear enough for you!
Best regards,The venetoinside.com staff
Adult OE
June 2017
Group of friends
NEW ZEALAND
Reviewed on 21 Jun `17 - Booking No. 1775461
'Adult OE'
Ticket
48 hour Tourist travel card ACTV
This was a great introduction to Venice and its waterways. I would like to see this introduced in conjunction with all accommodation bookings. We used it on the canals and also out to the Islands - could not have had better use.
Strenghts
Versatility
Weaknesses
From the airport it was difficult to get luggage on board, as ferries were so full, and rolling suitcases not stable enough.
Reply by venetoinside.com Staff
Dear Adult OE,
we are pleased you were satisfied with this service! As for the ferries, actually our tickets that includes transfers to/from the airport are by bus and not by ferry therefore it is not clear to us why you had difficulties on board the ferry from the airport… Please send us further details at info@insidecom.it.
Best regards,The venetoinside.com staff
celavie
June 2017
Family with children
GERMANY
Reviewed on 20 Jun `17 - Booking No. 1770817 - Service sold by a Distribution Partner of Insidecom srl
'Tourist Travel card'
Ticket
72 hour Tourist travel card ACTV
Good service
The Monk
May 2017
Solo traveler
UNITED STATES
Reviewed on 07 Jun `17 - Booking No. 1736138
'Easy'
Ticket
48 hour Tourist travel card ACTV
Easy to use. Enter your code into one of the machines on the dock and out comes a ticket.
Strenghts
easy
Weaknesses
-
stanatedj
May 2017
Mature couple
UNITED STATES
Reviewed on 05 Jun `17 - Booking No. 1760334
'Great'
Ticket
24 hour Tourist travel card ACTV
No complaints at all but it took a few moments to figure out how to get the machine to print out the card so I'll give it a 9.5 instead of a 10 as that part might have been just a bit more intuitive
Reply by venetoinside.com Staff
Dear stanatedj,
thank you for your feedback! We will forward it to the ACTV staff in order to help them in improving the automatic ticket machine.
Best regards,The venetoinside.com staff
Soosie
May 2017
Mature couple
UNITED STATES
Reviewed on 04 Jun `17 - Booking No. 1747508
'The Best Way to Go'
Ticket
48 hour Tourist travel card ACTV+ Airport transfer bus one way
It was so easy to purchase ahead of time on this site. The directions were very clear on how to activate on arrival. It was a good value.
robbert
May 2017
Mature couple
NETHERLANDS
Reviewed on 29 May `17 - Booking No. 1752744
'activation'
Ticket
72 hour Tourist travel card ACTV+ Airport transfer bus return
The machine on the airport to activate the code/tickets was hard to find and it did nog work!!! So we had to buy extra tickets for transport to the airport. Also separate tickets for the way back. The bus connection appears to be useless.
Strenghts
Easy hop on-hop off once in the city
Weaknesses
-
Reply by venetoinside.com Staff
Dear robbert,
we are sorry about what happened. Unfortunately it may happen that one automatic ticket machine is out of order… In this case, you are required to go to another ticket machine to pick up your tickets. In cases such as yours, ACTV staff usually allows our customers to get onboard only by showing the voucher, in order to collect the ticket at the next stop. This decision to let you take the bus with the voucher is at the complete discretion of ACTV staff. Actually, it is not clear to us why you had to buy another ticket for the way back… Please send us further details at info@insidecom.it.
Best regards,The venetoinside.com staff
R Skeen
May 2017
Mature couple
UNITED KINGDOM
Reviewed on 22 May `17 - Booking No. 1745338
'48 hour ACTV tourist ticket 6 May'
Ticket
48 hour Tourist travel card ACTV
Easy to apply for online. Sadly we ended up unable to use it, losing the time and money we'd hoped to save. Tried to change the voucher into a ticket on 5 May to use first thing on 6 May (to visit Murano, Burano, Torcello). Message came up on the automatic ticket machine at Zattere that the voucher code was invalid. It did not work on 6 May either, including at the manned ticket office at Accademia. Probably our own fault, but clearer instructions on the voucher would have been helpful.
Strenghts
-
Weaknesses
Lack of clear instructions as to when to change voucher into ticket
Reply by venetoinside.com Staff
Dear R Skeen,
we are sorry you were not able to use your tickets. Actually, the new automatic ticket machines – which have been working since 2016 – seems to operate better than the older ones, and the positive feedbacks gave by our customers confirm this. To convert your ticket, you just need to insert the PNR code and follow the instructions on the display. We regret you had problems with this! As for the date, as we specify both online and on the voucher, the PNR can be used only starting from the date indicated on the voucher. Anyway, we will bear in mind your suggestion and will try to be even clear than before in providing detailed instructions about how getting the tickets.
Best regards,The venetoinside.com staff
Reply by venetoinside.com Staff
Dear .,
thank you for attributing us a score of 9 despite you expected a transfer to Venice city centre by boat… Actually, we are sorry you didn’t read carefully all the information before booking, since we are transparent in informing our customers that transfers from/to Venice Marco Polo airport are by bus!
Best regards,The venetoinside.com staff