Full-day tour to Murano, Burano and Torcello from St Mark's area

• Once your booking has been confirmed, download the voucher that will also be sent to you via email. You will need to show it at the boarding point, either printed or on your smartphone.

• Please arrive at the meeting point at least 30 minutes before the departure time. At the meeting point, the tour leader will wait for you with a sign with the name of the tour.

• Locate in advance the meeting point to avoid arriving late especially in the event of strikes, demonstrations or bad weather: we cannot guarantee you any refund (in full or in part) if you do not present yourself at the meeting point at the specified time or if you decide to leave the experience before the end. If you need assistance, feel free to contact us at the emergency contacts shown in the reservation voucher.

• The tour has a variable duration (6 hours and 30 min/7 hours) based on the number of participants and resulting type of vessel used.

• The stop in Murano (approx. 1 hour and 15 min.) allows you an optional visit to a glass factory with a short demonstration of the art of blown glass, and also some time at leisure. The stop in Burano (approx. 1 hour and 30 min.) is completely at leisure. The stop in Torcello (approx. 1 hour.) is completely at your disposal. Adhere to the times instructed by the staff: the excursion will restart at the scheduled time, without waiting for any latecomers.

• Due to the particular morphological structure of Venice and the logistic problems resulting from it, this tour is not recommended to people with limited mobility.

• This tour is shared, so there might be other people with you.

• This is a multilingual tour.

• Only small dogs with a muzzle are allowed on board.

• The boat is equipped with a covered cabin therefore the excursion will take place even in case of bad weather.

• COVID-19: the use of a face mask is mandatory for the duration of the tour.

In exceptional cases and/or reasons of force majeure (i.e. acts of nature, strikes, exceptional closures,serious unexpected events or health problems experienced by the person in charge with the service after which it is really impossible to find a substitute) the service you booked might be cancelled. If this should happen, you will be informed as soon as possible and, according to the type of service you booked, you will have the possibility to choose between postponing the service on the first date available or receiving a total refund of the price paid, if the cancellation policy of the service itself allows a refund.